For additional enquiries, please contact our 24/7 Customer Fulfillment Centre via cfckenya@ubagroup.com,  +254 711 027 099 or Live chat available on the log-in screen of the app

If you are out of data or in a weak internet region, you can still use our magic banking code *368*1# to transact. Simply dial *368*1# and follow the prompt. Please note that the same PIN used for your UBA Mobile Banking will be used for UBA Magic Banking.

To do this, click on New Mobile Banking Customer? tab. You will have the following options to sign up using:

• UBA Debit Card
• UBA Prepaid Card
• UBA Account + Secure Pass
  Note: If you already have a Secure Pass (token) for UBA Internet Banking, it can be used here
• Continue Branch SignUp
  Note: For Branch sign up, visit any UBA Business Office.

When you change your device and/or download a new app, your profile may become temporarily inactive. This is to prevent unauthorised access to your account. You may be prompted to be re-registered on the new device, simply proceed with the instructions.

If you forget your password, the app will prompt you to reset your password. You can also use the Having trouble entering the App? tab on the log-in screen

You can change your PIN by clicking on Change PIN under the Setting menu (after login)

• Download UBA Secure Pass from the apps store
• Activate the app, set your PIN and you are good to go!

For self-administration on UBA Secure Pass, click here
Note:
a. You may need may need to visit a UBA Business Office if you are prompted that “The user you specified is not eligible for One-Time Password (OTP) login”
b. The same secure pass can be used for both UBA Direct Banking and Mobile Banking

The following transaction limits apply:
PIN – KES 56054/day OTP – KES 56054/day and Secure pass – KES 280274/day
Note: For higher limits, up to N5million per day, you will need to visit any of our Business Offices or contact CFC to execute an indemnity. Please note that these limits are as regulated by the CBN.

Yes, when doing your transactions, there is a tab for save to favorites list to add your favourites. You can then be selecting from your favourite list in subsequent transactions.
Note: Your favourite can be edited/deleted from settings, by sliding the favourite to the left.

After you log in to the app, select the account or card you would like to view and click on Statement to display your transactions. You will be able to view your last 6 months statement.

You can check the location of the nearest UBA ATMs and know if the ATMs are active (i.e. dispensing cash) or inac tive (not dispensing cash). You also can take a tour to know what you can do with the mobile app and contact our 24/7 CFC via phone, email or Live Chat